{"id":49455,"date":"2023-05-22T17:29:15","date_gmt":"2023-05-22T20:29:15","guid":{"rendered":"https:\/\/suporte.quattrus.com\/?p=49455"},"modified":"2024-08-05T11:49:46","modified_gmt":"2024-08-05T14:49:46","slug":"change-or-unlock-password-on-gestiona","status":"publish","type":"post","link":"https:\/\/suporte.quattrus.com\/en\/change-or-unlock-password-on-gestiona\/","title":{"rendered":"Change or unlock password on Gestiona"},"content":{"rendered":"\n<p>When a user forgets their password and cannot reset it using the &#8220;Forgot my password&#8221; button, or if users who have attempted to access Gestiona multiple times unsuccessfully and their login has been locked, those with administrator profiles and the necessary permissions can perform a password reset.<\/p>\n<p>In this article, we will cover:<\/p>\n<ul>\n<li>Changing Password<\/li>\n<li>Unlocking Password<\/li>\n<\/ul>\n<p>An administrator&#8217;s password change is used when the user does not remember the registered password and cannot change it using the <strong>Forgot Password<\/strong> function.<\/p>\n<p>On the User Registration screen, click on the <strong>Change Password<\/strong> button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-56589\" src=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t1-2-1024x507.png\" alt=\"\" width=\"1020\" height=\"505\" srcset=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t1-2-1024x507.png 1024w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t1-2-300x148.png 300w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t1-2-768x380.png 768w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t1-2.png 1136w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>You will set a temporary password for the user.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-56592\" src=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t2-2.png\" alt=\"\" width=\"813\" height=\"473\" srcset=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t2-2.png 813w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t2-2-300x175.png 300w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t2-2-768x447.png 768w\" sizes=\"auto, (max-width: 813px) 100vw, 813px\" \/><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Changing Password<\/strong><\/span><\/p>\n<p>For both <strong>changing<\/strong> and <strong>unlocking<\/strong> the password, you should first access the user registration screen. Click on one of the icons indicated below:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-56595\" src=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t3-2.png\" alt=\"\" width=\"228\" height=\"199\" \/><\/p>\n<p>You can search for the user by <strong>Name<\/strong>, <strong>Username<\/strong>, <strong>Company<\/strong>, or <strong>Email<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-56598\" src=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t4-2.png\" alt=\"\" width=\"951\" height=\"447\" srcset=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t4-2.png 951w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t4-2-300x141.png 300w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t4-2-768x361.png 768w\" sizes=\"auto, (max-width: 951px) 100vw, 951px\" \/><\/p>\n<p>To execute the search, simply click on <strong>Search<\/strong> or press <strong>Enter<\/strong>.<\/p>\n<p>To open the registration screen, <strong>double-click<\/strong> on the desired user.<\/p>\n<p>Alternatively, you can select the user directly from the hierarchical tree.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-56601\" src=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t5-1.png\" alt=\"\" width=\"224\" height=\"449\" srcset=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t5-1.png 224w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t5-1-150x300.png 150w\" sizes=\"auto, (max-width: 224px) 100vw, 224px\" \/><\/p>\n<p>\u00a0<\/p>\n<p><strong>IMPORTANT:<br \/><\/strong> When accessing Gestiona with the temporary password, the user will be prompted to set a new password.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Unlocking Password<\/strong><\/span><\/p>\n<p>Unlocking is necessary when the user has attempted to access Gestiona with the wrong password more times than allowed, resulting in the user&#8217;s account being locked.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-56610\" src=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t8-1.png\" alt=\"\" width=\"346\" height=\"456\" srcset=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t8-1.png 346w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t8-1-228x300.png 228w\" sizes=\"auto, (max-width: 346px) 100vw, 346px\" \/><\/p>\n<p>To unlock it, simply click on the <strong>Unlock Password<\/strong> button on the User Registration screen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-56604\" src=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t6-1-1024x530.png\" alt=\"\" width=\"1020\" height=\"528\" srcset=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t6-1-1024x530.png 1024w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t6-1-300x155.png 300w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t6-1-768x397.png 768w, https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t6-1.png 1135w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><\/p>\n<p>This will allow Gestiona to enable the user to attempt to access again.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-56607\" src=\"https:\/\/suporte.quattrus.com\/wp-content\/uploads\/2023\/05\/t7-1.png\" alt=\"\" width=\"166\" height=\"101\" \/><\/p>\n<p>If the user remembers their password, they can try to access Gestiona normally. If not, they can use the Forgot Password option, or the administrator can change the user&#8217;s password.<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[2870,2756,2708],"tags":[],"class_list":["post-49455","post","type-post","status-publish","format-standard","hentry","category-acesso-de-usuarios-login-e-cadastro-gestiona-en","category-administrador-quattrus-en","category-quattrus-en"],"_links":{"self":[{"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/posts\/49455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/comments?post=49455"}],"version-history":[{"count":5,"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/posts\/49455\/revisions"}],"predecessor-version":[{"id":56613,"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/posts\/49455\/revisions\/56613"}],"wp:attachment":[{"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/media?parent=49455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/categories?post=49455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/suporte.quattrus.com\/en\/wp-json\/wp\/v2\/tags?post=49455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}