FCA: What is it and when to do it

FCA is an acronym for Fact-Cause-Action, and this resource is used to analyze the result of the metric in the month in which it is out of banda.

The FCA must be performed when the metric is outside the green range.

If it turns yellow or red, it will help to find problems and correct them, preventing them from recurring.

If the beacon is blue (result outside the Green Band “good for better”), the FCA can assist in understanding the improvement so that it can be carried out, aiming to achieve greater results.

Whenever a beacon has a black outline around it, it indicates the need to do a FCA. When you click on the beacon, the FCA tab will appear, as shown below, where it will be possible to perform the analysis.